Microsoft is currently investigating a significant service disruption affecting its Microsoft 365 platform, with administrators and business users experiencing issues accessing the Microsoft 365 admin center. The outage, which was first reported on February 10, 2026, appears to be localized to the North America region, according to an official acknowledgment from the company.

In its incident alert, Microsoft noted that some users in North America are unable to reach the admin center, and those who can connect may face severely degraded performance. The company is actively reviewing internal monitoring data (“service monitoring telemetry”) to pinpoint the underlying cause and develop a remediation plan.

Early reports suggest that thousands of customers have been affected, with users reporting slow loading times and connectivity problems on outage tracking services. These issues are not limited purely to the admin portal — Microsoft acknowledged that the Microsoft 365 app itself is also experiencing degraded functionality, potentially preventing certain tasks like raising support tickets through the admin center.

What Microsoft Has Said

Microsoft’s service advisory highlighted several key points:

• Impact Region: Initial telemetry indicates the problem is occurring mainly in the North America region.
• Degraded Functionality: Even when the admin center loads, performance issues may hinder essential administrative functions.
• Wider App Impact: The broader Microsoft 365 app ecosystem is also affected, causing trouble beyond just the admin interface.
• Telemetry Review Underway: Engineers are collecting diagnostic data to isolate the root cause and implement fixes.

A Pattern of Outages

This isn’t the first time Microsoft’s cloud productivity suite has faced service interruptions. In the past year alone, the company has dealt with several other incidents that impacted login services, admin portal access, and various Microsoft 365 capabilities. For example, earlier outages blocked sign-in attempts or triggered errors when accessing the portal.

These repeated service degradations underscore the complexity of maintaining large cloud infrastructures under continuous global demand, especially as businesses increasingly depend on Microsoft’s cloud services for mission-critical workflows.

What Users Can Do

At this time, Microsoft has not provided a definitive estimate for full restoration. Organizations experiencing problems should:

• Check the Microsoft 365 service health dashboard for the latest updates.
• Monitor official Microsoft status channels for notifications about remediation progress.
• Consider alternative access methods (e.g., desktop clients) where possible, depending on service coverage.

This story is developing, and Microsoft may provide further updates as engineers work to restore full functionality to the platform.